Shipping policy

AT KENO WE OPERATE DIFFERENTLY FROM MASS-MARKET BRANDS. MOST OF OUR PRODUCTS ARE CREATED THROUGH PREORDERS AND LIMITED RUNS SO WE CAN REDUCE WASTE AND KEEP OUR ENVIRONMENTAL IMPACT LOW. BECAUSE OF THIS, SHIPPING TIMELINES MAY VARY DEPENDING ON THE TYPE OF PURCHASE.

PREORDERS
PREORDER ITEMS TAKE ADDITIONAL TIME TO SHIP SINCE THEY ARE PRODUCED AFTER ORDERS ARE PLACED. PRODUCTION TYPICALLY TAKES THREE TO FIVE WEEKS DEPENDING ON MATERIALS AND VOLUME. ANY ESTIMATED DELIVERY WINDOWS ARE PROVIDED ON THE PRODUCT PAGE. WE WILL KEEP YOU UPDATED WITH PRODUCTION AND SHIPPING UPDATES VIA EMAIL.

READY TO SHIP ITEMS
IF AN ITEM IS IN STOCK AND NOT A PREORDER, ORDERS ARE PROCESSED WITHIN THREE TO FIVE BUSINESS DAYS. YOU WILL RECEIVE TRACKING INFORMATION ONCE YOUR ORDER SHIPS.

SHIPPING METHODS AND COSTS
WE SHIP VIA TRUSTED CARRIERS SUCH AS USPS, UPS, OR FEDEX, DEPENDING ON YOUR LOCATION AND ORDER SIZE. SHIPPING RATES ARE CALCULATED AT CHECKOUT. FOR CUSTOMERS IN HAWAI‘I, WE MAY OFFER LOCAL PICKUP OPTIONS DURING SELECT RELEASES.

SUSTAINABLE PACKAGING
WE SHIP ORDERS USING MINIMAL AND RECYCLABLE PACKAGING WHENEVER POSSIBLE TO REDUCE ENVIRONMENTAL WASTE.

MULTIPLE ITEM ORDERS
IF YOU ORDER A MIX OF PREORDER AND READY TO SHIP ITEMS, YOUR ORDER MAY BE HELD UNTIL EVERYTHING IS READY TO SHIP TOGETHER. IN SOME CASES, WE MAY SPLIT THE SHIPMENT TO AVOID DELAYS AND WILL COMMUNICATE THIS TO YOU BY EMAIL.

SHIPPING DELAYS
ONCE PACKAGES LEAVE OUR FACILITY, WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY CARRIERS INCLUDING WEATHER, CUSTOMS, OR LOGISTICAL ISSUES. IF YOUR PACKAGE IS MARKED DELIVERED BUT YOU DID NOT RECEIVE IT, PLEASE CONTACT THE CARRIER DIRECTLY.

LOST OR DAMAGED PACKAGES
IF YOUR ORDER ARRIVES DAMAGED, EMAIL US AT CONTACT@SEQUENCEOFCULTIVATION.COM WITHIN SEVEN DAYS AND INCLUDE YOUR ORDER NUMBER AND PHOTOS. IF YOUR PACKAGE IS LOST IN TRANSIT, WE WILL DO OUR BEST TO ASSIST, BUT PLEASE NOTE WE ARE NOT RESPONSIBLE FOR ITEMS ONCE THEY ARE MARKED DELIVERED.